Avant One℠ is an AI-powered customer operations platform that brings customer service case management, proactive omnichannel engagement, and collections together on one shared customer record.
Start with the workflow creating the most friction today. Growing teams can experience the platform hands-on; larger and regulated organizations can evaluate it around their integrations, controls, channels, and operating model.
You do not need to replace everything at once. Start with the operational problem creating the most friction and expand when the business case is clear.
Bring cases, complaints, service requests, ownership, SLA tracking, escalation and interaction history into one governed workflow. Give agents the context to resolve issues without switching between disconnected tools.
Explore Incident case managementRun targeted outbound engagement across WhatsApp, SMS, email and voice for reminders, service updates, onboarding follow-up, payment notifications and other proactive journeys — connected to the same customer context used by service teams.
Explore Outreach customer engagementReplace ad hoc call lists with segmented, multi-channel collections workflows, contact strategies, follow-up and portfolio visibility. Keep human judgment where it matters while AI helps teams prioritize the next best action.
Explore Collect collections softwareDifferent buyers need different evidence before they commit. Avant One supports both product-led and sales-led evaluation without splitting the platform into separate products for small and large customers.
Best when you want hands-on access quickly. Start with the configured Support + AI trial package, sign in to your workspace, and experience a live customer-support workflow without entering a card.
Start Free TrialBest when your decision depends on integrations, channels, migration, multiple teams, governance, or a specific operating process. Bring the workflow and success measures; we will tailor the evaluation around them.
Request a Tailored DemoReview the platform, features, pricing approach, industries, and comparisons at your own pace before starting a trial or sales conversation.
Explore the PlatformGet useful capability without a procurement-heavy starting point. Trial the platform, validate a real workflow, and expand only when the operating value is clear.
Prove one use case, then add channels, users, integrations, and adjacent workflows as the business case develops. Use self-serve where the evaluation is straightforward and a tailored engagement where complexity increases.
Evaluate the same platform around security, governance, integration architecture, multi-team operating models, deployment requirements, and measurable business outcomes. Enterprise buyers do not need a separate product to get enterprise-grade controls.
Incident, Outreach and Collect share customer context so service, engagement and collections teams can work from a more complete picture instead of synchronizing separate systems.
Customer service case and complaint management that holds up under audit.
Multi-channel case intake, SLA tracking, escalation workflows and a full audit trail for every case — built for accountable support and customer-operations teams.
See IncidentOmnichannel customer engagement built around real operational context.
Proactive campaigns, trigger-based notifications and structured engagement sequences across SMS, WhatsApp, email and voice — connected to your customer and case data.
See OutreachCollections communication that stays disciplined by design.
Structured telecollections and digital collections workflows with delinquency-stage sequencing, configurable contact rules, next-best-action support and portfolio performance tracking.
See CollectA customer complaint can become an outreach action. An outreach response can become a case. A collections interaction can surface a service issue. Avant One keeps those workflows connected instead of forcing teams to reconcile context across separate helpdesk, campaign, and collections tools.
Use conversational AI, agent assistance, routing, prioritization, quality insights, and next-best-action support where the work happens. AI is part of the operating model rather than a standalone chatbot layered over disconnected systems.
Smaller teams can trial a focused package. Mid-size organizations can prove one use case before expanding. Enterprise teams can evaluate around integration, security, governance, and operating requirements. The platform grows with the business case.
Audit trails, role-based workflows, governed messaging, configurable contact rules, and structured escalation support organizations where customer interactions must remain controlled and reviewable as teams and volumes grow.
Coordinate WhatsApp, SMS, email, voice, and web-based conversations from structured workflows rather than managing each channel as an isolated inbox or campaign.
Avant One is designed for teams evaluating solutions such as:
Purpose-built for customer-intensive organizations where service, engagement and collections directly affect revenue, retention and customer trust.
Real operators using Avant One across service, engagement and collections.
“Right-Party-Contact climbed 41% in the first quarter, and our field agents finally stopped calling customers who had already promised to pay. Collect just works.”
Adaeze Okonkwo
Director, Collections · Digital lender · Lagos, Nigeria
See a related banking customer storyEstimate the first-year operating economics of Avant One using your own service and collections assumptions.
Estimated first-year net savings
$15,513
Estimated first-year ROI
259%
Estimated first-year cost payback
3.3 mo
Gross annual operating savings
$21,513
Estimated first-year Avant One cost
$6,000
Agent hours returned annually
1,195 hrs
Potential annual cash recovery uplift
$0.00
Shown separately; excluded from ROI.
The calculator intentionally opens with a conservative scenario. Savings come only from agent time avoided when an interaction is fully automated, minutes saved on AI-assisted human interactions, and the remaining human effort avoided when repeat contacts are reduced. Repeat-contact savings are calculated after automation and assistance so the same labor benefit is not counted twice.
First-year Avant One cost includes the published user subscription price, user-entered AI and channel usage costs, and any one-time implementation or integration cost entered by the buyer. This prevents onboarding work from disappearing from the business case.
Estimated payback shows how many months of gross operating savings are needed to equal the modeled first-year Avant One cost. It is a simple comparison metric, not a representation of contract cash-flow timing.
Potential collections recovery is shown separately and is not included in ROI or net savings. This prevents cash recovered from being mixed with operating-cost savings.
The calculator does not assume revenue growth, headcount reduction, fraud prevention, regulatory savings or customer-retention uplift. Those benefits may exist, but they should be validated separately for each organization.
Actual results depend on workflow design, channel mix, automation eligibility, customer behavior, integration quality and operating discipline. Replace the default assumptions with measured pilot or current-state data when available.
A productive evaluation should answer practical questions: Can the platform fit your existing operating model? Can it connect to the systems that already hold customer and account data? Can a team start with one use case? Can managers see outcomes across service, engagement and collections? Can controls be configured for the way your organization actually operates? And can the platform scale without forcing a reimplementation when the first workflow succeeds?
Avant One is designed to be evaluated against those questions rather than forcing a rip-and-replace programme before value can be demonstrated.
If you want to experience the product, start with the configured free-trial package. If your decision requires integrations, governance, multiple channels, or enterprise implementation planning, bring us the workflow and we will tailor the evaluation.