Everything your CX operation needs

Avant One unifies case management, outbound engagement, and telecollections — each module runs on the same governed AI engine so teams can work together, not in silos.

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Incident

Case Management

Case management that handles intake, routing, resolution, and audit in one place.

  • Multi-channel case intake (email, chat, WhatsApp, voice-to-case)
  • AI agent copilot: draft replies, summarize threads, suggest KB articles
  • Auto-triage: category, priority, tag suggestions
  • Writing assistant for tone and grammar
  • Real-time sentiment detection per message
  • Conversational AI across web chat, WhatsApp, Facebook, Instagram, SMS
  • Automatic language detection and human handoff
  • Self-service portal assistant backed by your knowledge base
  • Automated QA scoring against custom rubrics + AI-generated coaching
  • Knowledge base articles auto-drafted from unanswered questions
  • Similar/duplicate case detection
  • SLA tracking, escalation rules, full audit trail
Outreach

Customer Engagement

Proactive customer engagement across every channel with AI-driven next-best-action.

  • Multi-channel campaign delivery (SMS, WhatsApp, email, voice)
  • Next-best-action AI for message, channel, and timing
  • Churn prediction (complaints, sentiment, SLA performance, account activity)
  • AI-scored contact time and channel routing
  • Cross-channel campaign attribution and outcome tracking
  • Automated QA scoring and coaching for engagement conversations
Collect

Telecollections

Telecollections built for compliance and recovery performance.

  • Structured collections sequencing by delinquency stage
  • Next-best-action AI for collections contact strategy
  • Compliance-aware contact rules and messaging cadences
  • Conversational AI handling inbound collections responses
  • Multi-channel recovery communication (voice, SMS, WhatsApp)
  • Recovery performance tracking by portfolio segment
  • Automated QA scoring and coaching for collections calls/messages
All Modules

Governance & Compliance across all modules

Every module shares the same deny-by-default AI layer, audit logging, and regulatory reporting — so consistency is built in, not bolted on.

  • Deny-by-default AI permissions, granted per role
  • Full audit logging on every AI-assisted action
  • Configurable human-approval gates for higher-autonomy AI actions
  • SOC 2 Type II, ISO 27001, PCI DSS certified
  • GDPR, HIPAA, and NDPC compliant
  • Native regulatory reporting for CBN, NAICOM, and NCC

See the features in action

Book a walkthrough tailored to your modules, channels, and compliance requirements.

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