Everything your CX operation needs

Avant One unifies case management, outbound engagement, and telecollections — each module runs on the same governed AI engine so teams can work together, not in silos.

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Incident

Case Management

Case management that handles intake, routing, resolution, and audit in one place.

Multi-channel case intake (email, chat, WhatsApp, voice-to-case)
AI agent copilot: draft replies, summarize threads, suggest KB articles
Auto-triage: category, priority, tag suggestions
Writing assistant for tone and grammar
Real-time sentiment detection per message
Conversational AI across web chat, WhatsApp, Facebook, Instagram, SMS
Automatic language detection and human handoff
Self-service portal assistant backed by your knowledge base
Automated QA scoring against custom rubrics + AI-generated coaching
Knowledge base articles auto-drafted from unanswered questions
Similar/duplicate case detection
SLA tracking, escalation rules, full audit trail

Outreach

Customer Engagement

Proactive customer engagement across every channel with AI-driven next-best-action.

Multi-channel campaign delivery (SMS, WhatsApp, email, voice)
Next-best-action AI for message, channel, and timing
Churn prediction (complaints, sentiment, SLA performance, account activity)
AI-scored contact time and channel routing
Cross-channel campaign attribution and outcome tracking
Automated QA scoring and coaching for engagement conversations

Collect

Telecollections

Telecollections built for compliance and recovery performance.

Structured collections sequencing by delinquency stage
Next-best-action AI for collections contact strategy
Compliance-aware contact rules and messaging cadences
Conversational AI handling inbound collections responses
Multi-channel recovery communication (voice, SMS, WhatsApp)
Recovery performance tracking by portfolio segment
Automated QA scoring and coaching for collections calls/messages

All Modules

Governance & Compliance across all modules

Every module shares the same deny-by-default AI layer, audit logging, and regulatory reporting — so consistency is built in, not bolted on.

Deny-by-default AI permissions, granted per role
Full audit logging on every AI-assisted action
Configurable human-approval gates for higher-autonomy AI actions
SOC 2 Type II, ISO 27001, PCI DSS certified
GDPR, HIPAA, and NDPC compliant
Native regulatory reporting for CBN, NAICOM, and NCC

See the features in action

Book a walkthrough tailored to your modules, channels, and compliance requirements.

Request a demo View pricing

Case Management

Case management that handles intake, routing, resolution, and audit in one place.

Multi-channel case intake (email, chat, WhatsApp, voice-to-case)

AI agent copilot: draft replies, summarize threads, suggest KB articles

Auto-triage: category, priority, tag suggestions

Writing assistant for tone and grammar

Real-time sentiment detection per message

Conversational AI across web chat, WhatsApp, Facebook, Instagram, SMS

Automatic language detection and human handoff

Self-service portal assistant backed by your knowledge base

Automated QA scoring against custom rubrics + AI-generated coaching

Knowledge base articles auto-drafted from unanswered questions

Similar/duplicate case detection

SLA tracking, escalation rules, full audit trail

Customer Engagement

Proactive customer engagement across every channel with AI-driven next-best-action.

Multi-channel campaign delivery (SMS, WhatsApp, email, voice)

Next-best-action AI for message, channel, and timing

Churn prediction (complaints, sentiment, SLA performance, account activity)

AI-scored contact time and channel routing

Cross-channel campaign attribution and outcome tracking

Automated QA scoring and coaching for engagement conversations

Telecollections

Telecollections built for compliance and recovery performance.

Structured collections sequencing by delinquency stage

Next-best-action AI for collections contact strategy

Compliance-aware contact rules and messaging cadences

Conversational AI handling inbound collections responses

Multi-channel recovery communication (voice, SMS, WhatsApp)

Recovery performance tracking by portfolio segment

Automated QA scoring and coaching for collections calls/messages

Governance & Compliance across all modules

Every module shares the same deny-by-default AI layer, audit logging, and regulatory reporting — so consistency is built in, not bolted on.

Deny-by-default AI permissions, granted per role

Full audit logging on every AI-assisted action

Configurable human-approval gates for higher-autonomy AI actions

SOC 2 Type II, ISO 27001, PCI DSS certified

GDPR, HIPAA, and NDPC compliant

Native regulatory reporting for CBN, NAICOM, and NCC