Resolve issues. Engage customers. Improve collections.
Avant One℠ is an AI-powered customer operations platform that brings customer service case management, proactive omnichannel engagement, and collections together on one shared customer record.
Start with the workflow creating the most friction today. Growing teams can experience the platform hands-on; larger and regulated organizations can evaluate it around their integrations, controls, channels, and operating model.
Start with the customer outcome you need
You do not need to replace everything at once. Start with the operational problem creating the most friction and expand when the business case is clear.
Resolve customer issues and complaints faster
Bring cases, complaints, service requests, ownership, SLA tracking, escalation and interaction history into one governed workflow. Give agents the context to resolve issues without switching between disconnected tools.
Explore Incident case managementReach customers before they have to call
Run targeted outbound engagement across WhatsApp, SMS, email and voice for reminders, service updates, onboarding follow-up, payment notifications and other proactive journeys — connected to the same customer context used by service teams.
Explore Outreach customer engagementTurn collections into a structured customer journey
Replace ad hoc call lists with segmented, multi-channel collections workflows, contact strategies, follow-up and portfolio visibility. Keep human judgment where it matters while AI helps teams prioritize the next best action.
Explore Collect collections softwareChoose how you want to start
Different buyers need different evidence before they commit. Avant One supports both product-led and sales-led evaluation without splitting the platform into separate products for small and large customers.
Try it yourself
Best when you want hands-on access quickly. Start with the configured Support + AI trial package, sign in to your workspace, and experience a live customer-support workflow without entering a card.
Start Free TrialSee it against your workflow
Best when your decision depends on integrations, channels, migration, multiple teams, governance, or a specific operating process. Bring the workflow and success measures; we will tailor the evaluation around them.
Request a Tailored DemoExplore before you engage
Review the platform, features, pricing approach, industries, and comparisons at your own pace before starting a trial or sales conversation.
Explore the PlatformBuilt to compete from growing team to enterprise operation
For SMEs and growing teams
Get useful capability without a procurement-heavy starting point. Trial the platform, validate a real workflow, and expand only when the operating value is clear.
For mid-size organizations
Prove one use case, then add channels, users, integrations, and adjacent workflows as the business case develops. Use self-serve where the evaluation is straightforward and a tailored engagement where complexity increases.
For enterprise and regulated operations
Evaluate the same platform around security, governance, integration architecture, multi-team operating models, deployment requirements, and measurable business outcomes. Enterprise buyers do not need a separate product to get enterprise-grade controls.
Three modules. One customer operations platform.
Incident, Outreach and Collect share customer context so service, engagement and collections teams can work from a more complete picture instead of synchronizing separate systems.
Incident
Customer service case and complaint management that holds up under audit.
Multi-channel case intake, SLA tracking, escalation workflows and a full audit trail for every case — built for accountable support and customer-operations teams.
See IncidentOutreach
Omnichannel customer engagement built around real operational context.
Proactive campaigns, trigger-based notifications and structured engagement sequences across SMS, WhatsApp, email and voice — connected to your customer and case data.
See OutreachCollect
Collections communication that stays disciplined by design.
Structured telecollections and digital collections workflows with delinquency-stage sequencing, configurable contact rules, next-best-action support and portfolio performance tracking.
See CollectWhy buyers switch to Avant One
Replace a patchwork of point tools
A customer complaint can become an outreach action. An outreach response can become a case. A collections interaction can surface a service issue. Avant One keeps those workflows connected instead of forcing teams to reconcile context across separate helpdesk, campaign, and collections tools.
Put AI inside the operating workflow
Use conversational AI, agent assistance, routing, prioritization, quality insights, and next-best-action support where the work happens. AI is part of the operating model rather than a standalone chatbot layered over disconnected systems.
Start without buying the future on day one
Smaller teams can trial a focused package. Mid-size organizations can prove one use case before expanding. Enterprise teams can evaluate around integration, security, governance, and operating requirements. The platform grows with the business case.
Keep accountability as complexity grows
Audit trails, role-based workflows, governed messaging, configurable contact rules, and structured escalation support organizations where customer interactions must remain controlled and reviewable as teams and volumes grow.
Meet customers on the channels they already use
Coordinate WhatsApp, SMS, email, voice, and web-based conversations from structured workflows rather than managing each channel as an isolated inbox or campaign.
Built for high-intent customer operations use cases
Avant One is designed for teams evaluating solutions such as:
- Customer service case management and complaint management
- Omnichannel customer engagement and proactive outreach
- WhatsApp and SMS customer engagement workflows
- Loan and account collections automation
- Telecollections and digital collections operations
- Payment reminders and promise-to-pay follow-up
- Customer servicing and escalation workflows
- AI-assisted agent operations and quality management
Industries We Serve
Purpose-built for customer-intensive organizations where service, engagement and collections directly affect revenue, retention and customer trust.
What should a serious evaluation prove?
A productive evaluation should answer practical questions: Can the platform fit your existing operating model? Can it connect to the systems that already hold customer and account data? Can a team start with one use case? Can managers see outcomes across service, engagement and collections? Can controls be configured for the way your organization actually operates? And can the platform scale without forcing a reimplementation when the first workflow succeeds?
Avant One is designed to be evaluated against those questions rather than forcing a rip-and-replace programme before value can be demonstrated.
Loved by CX and collections teams worldwide
Real teams. Real outcomes. Five continents.
From Lagos to London, Manila to São Paulo — operators in regulated industries trust Avant One℠ to run their customer conversations end-to-end.
"Right-Party-Contact climbed 41% in the first quarter, and our field agents finally stopped calling customers who had already promised to pay. Collect just works."
Adaeze Okonkwo
Director, Collections
mid-tier digital lender · Lagos, Nigeria
See a related banking customer story"We consolidated four inboxes into one queue. Average handling time dropped from 9 minutes to under 6, and CBK audit prep is now a same-week exercise."
"ResolveIQ Assist writes the first draft for 78% of tickets. New hires hit senior-agent quality scores within three weeks — unheard of for us."
Maricel Santos
BPO Operations Manager
outsourced CX provider · Manila, Philippines
Read Maricel's AI agent-assistance story"Claims triage on WhatsApp used to be chaos. Now every conversation carries the policy, the last claim, and a suggested next step. NPS is up 22 points."
Camila Ribeiro
Gerente de Atendimento
insurtech · São Paulo, Brazil
See a related insurance customer story"The FCA audit trail alone paid for the platform. Every message, every escalation, every override — timestamped and exportable in two clicks."
James Whitmore
Head of Customer Operations
challenger bank · London, United Kingdom
See a related banking customer story"GDPR-friendly by default, and the German-language autopilot actually sounds like a person from Hamburg — not a translation. Our BaFin reviewers noticed."
"We retired three point tools in 60 days. Members get a real answer on the first touch, and our agents finally have room to actually listen."
Marcus Alvarez
VP, Contact Center Operations
regional credit union · Austin, United States
See a related banking customer story"The audience engine turned dormant borrowers into a renewal pipeline. Outreach paid for the full year in the first campaign."
Emily Chen
Director, Customer Success
SMB lender · Toronto, Canada
Read Emily's retention outreach storyTeams in 20+ countries across North America, Europe, Africa, Asia and LATAM run their customer operations on Avant One℠.
Explore customer storiesStart with evidence, not a long sales cycle
If you want to experience the product, start with the configured free-trial package. If your decision requires integrations, governance, multiple channels, or enterprise implementation planning, bring us the workflow and we will tailor the evaluation.