Three modules. One customer record.
Avant One's CX platform gives regulated organizations case management, outbound engagement, and telecollections in one system — not three tools that don't talk to each other.
Case Management
Incident
Multi-channel case intake, SLA tracking, escalation workflows, and a full audit trail for every case. Built for regulated support teams who need resolution speed without losing the compliance trail.
Learn more about Incident- Multi-channel intake (email, chat, WhatsApp, voice)
- SLA tracking & escalation rules
- Full audit trail per case
- Configurable workflows by department
Outbound Engagement
Outreach
Proactive campaigns, trigger-based notifications, and structured engagement sequences — without bolting a separate marketing automation tool onto your support stack.
Learn more about Outreach- Multi-channel campaign delivery (SMS, WhatsApp, email, voice)
- Trigger-based notifications tied to account/case events
- Response routing back into Incident
- Compliance-aware templates & opt-out handling
Telecollections
Collect
Structured payment recovery outreach as a disciplined workflow — not an ad hoc call list — with built-in compliance guardrails for regulated lending environments.
Learn more about Collect- Sequencing by delinquency stage
- Compliance-aware contact rules & cadences
- Multi-channel recovery communication
- Portfolio performance tracking
Platform foundation
What all three modules share.
Shared customer record
Incident, Outreach, and Collect operate on the same customer data model. No synchronization jobs, no stale cross-system data, no contradictory outreach.
Compliance by design
Audit trails, contact rule enforcement, compliance-aware messaging templates, and suppression list management built into every module.
API-first integration
RESTful APIs and webhooks for every operation. Connect to your core banking system, CRM, or data warehouse without custom middleware.
See the platform in action
Book a demo and we'll show you the module most relevant to your use case.