The Frictionless Support Stack
Is your support team drowning in repetitive tickets, toggling across half a dozen tabs, and fighting burnout while customers wait on hold? In high-volume operations, slow response times silently destroy customer loyalty. But scaling your support team by simply adding more headcount is no longer sustainable.
Join us for an exclusive, highly practical masterclass where we break down how modern businesses are leveraging AI-native CX infrastructure to double support capacity, slash Average Handle Time (AHT), and build resilient, empowered teams.
What you will learn
- For executive leadership (CEOs, COOs, CXOs): How to transform support from an operational cost centre into a retention engine, scaling capacity without linearly ballooning expenses.
- For support and operations managers: Proven frameworks to eliminate SLA breaches, reduce handle times, and automate Quality Assurance scoring across every channel.
- For frontline agents and support staff: How live AI copilots and a unified inbox eliminate tab-switching chaos, draft instant responses, and take tedious FAQs off your desk for good.
- The AI orchestration blueprint: How to combine automated bots with human agent capabilities for frictionless, round-the-clock coverage.
Who should attend
- Decision-makers — CEOs, COOs, CXOs, Heads of Operations and Customer Success Directors looking to improve ROI, retain customers and lift performance.
- Team leaders — Customer Support Managers and Operations Leads seeking better tools, smoother workflows and lower attrition.
- Frontline champions — Support staff and agents who want smarter tools that remove manual friction and make daily work less stressful.
Why this session is built around Nigerian operations
Most support tooling is designed for a market where email and phone still carry the volume. Nigerian customers largely live on WhatsApp, expect a response the same day, and increasingly deal with businesses supervised by the CBN, NAICOM or the NCC. The workflows in this session account for both — WhatsApp as a first-class channel, and complaint handling that produces the evidence a supervisor asks for as a by-product of daily case work.
Don't let legacy tools and manual workflows hold your growth back. Learn how to turn your customer experience into your biggest competitive advantage.
Related reading: Avant One in Nigeria · AI customer service in Nigeria · WhatsApp customer service in Nigeria